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TWI Training - Process Improvement

The small number of qualified employees in the Polish labor market means that companies are increasingly turning to proven tools and techniques that can help them improve and simplify their processes. This applies not only to production processes but also to processes related to onboarding and employee retention.

Every downtime, every mistake, and every inefficient work method is a real loss for the organization. In such a dynamic and demanding environment, there is no room for improvisation. That is why conscious companies return to the basics and what truly works. TWI (Training Within Industry) training is a globally proven system for developing the competencies of line leaders, foremen, and instructors, which has a real impact on onboarding time, work quality, and workplace safety.

TWI is not “just another theory” – it is a practical standard for managing people and work that helped, among others, Toyota build the foundations of their operations, which millions of companies now benefit from – this is, of course, Lean Management.

Your company can also benefit from implementing TWI. Find out how.

DURATION

3 days

LEVEL

Basic

FORM

Workshops closed at the customer's site

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TRAINING PLAN

Day 1 – Instructing Employees (Job Instruction)

1. Introduction to the TWI method.

2. Standardized work (cycle time, standard inventory, work sequence).

3 From process observation to Standardised Work Sheets - discussion of documentation by example.

4. The four-step instruction method: detailed explanation.

5. Selection of the workstation for the workshop.

6 Carry out observation and breakdown of the process into elements - on the client's process.

7. Discussion of exercise results.



Day 2 – Instructing Employees (continued)

1. Work Breakdown Sheets - creating sheets for the Customer process.

2. Work time standardization techniques.

3. instructing staff - preparing the student, presenting the work, checking the student, supervising.

4. Competency matrices and training plans.

5. Individual instructional exercises under trainer supervision.

6. Analysis of common instructional errors and problems.

7. Practical workshops – creating standardized work instructions.

8. Evaluating the effectiveness of instructions and implementing corrections.



Day 3 – Improving Work Methods (Job Methods)

1. Introduction to work method analysis.

2. Standardized Work Sheets – practical tips.

3 Improving Working Methods - 4 steps.

4. Detailed analysis of existing processes – practical exercises.

5. Change Proposal Sheets vs. employee suggestion systems (Kaizen and TOC).

6. Developing improvements to work methods..

7. Planning the implementation of new work methods.



Day 4 – Employee Relations (Job Relations

1. Verification of prepared documentation on the process.

2. Work Time Flow Sheets.

3. Communicating new standards.

4 Employee Relations - the final element of TWI.

5. Techniques for effective identification of interpersonal problems.

6. Analysis of conflict situations – case study.

7. Practical exercises – resolving conflicts and team issues.

Why Choose Our TWI (Training Within Industry) Workshops?

Our TWI workshops, conducted by experienced trainers, stand out primarily for their practical approach and focus on real business results. The training is led by practitioners who effectively combine theory with exercises during the sessions. The entire training takes place on the client’s actual process, not just examples from other industries or simulations. This allows participants to acquire skills that can be immediately implemented in their own workplaces.

During our TWI workshops, participants learn how to:

  • Effectively instruct new employees and transfer knowledge and skills.
  • Analyze and optimize existing production and service processes.
  • Build positive and lasting relationships with employees, increasing their engagement and job satisfaction.

TWI training provides numerous tangible benefits that translate into improved operational efficiency for your company. By participating in the training, you can expect:

  • Increased team productivity and reduction of errors and defects.
  • Shortened adaptation time for new employees through an effective and repeatable instruction method.
  • Enhanced process quality through systematic improvement of work methods.
  • Improved work atmosphere and reduced conflicts thanks to better relationship management.

Example: After implementing the Employee Instruction module, a manufacturing company reduced the onboarding time for new employees by 35%, which directly resulted in increased productivity of the entire team. Additionally, there was a side effect of reduced employee turnover during the first few weeks, as new hires quickly adapted to the organization.

The process improvement workshops based on the TWI method are primarily designed for:

  • Managers and team leaders: in production, service, and administrative areas
  • Continuous improvement specialists
  • Internal trainers responsible for onboarding new employees
  • HR managers responsible for building engagement and positive team relationships

Theoretical training conducted in conference rooms using case studies and simulations helps build theoretical knowledge and raise awareness. However, our workshops emphasize the practical application of TWI. During the sessions with the trainer, participants work directly on processes familiar to them and create real documentation. What is the final result? After completing the training, employees not only gain practical knowledge but also implement TWI in their own workplaces. This gives workshop participants confidence and assurance that they can continue applying the acquired skills in other positions, and that the knowledge gained will quickly translate into improved operational results for the company.

„TWI training changed the way we onboard new employees. Thanks to the four-step instruction method, we noticed a clear decrease in errors at workstations and faster team adaptation. For us, this means real savings and less stress for leaders.”

– Anna, Production Team Manager, FMCG industry

 

„The Work Methods Improvement module opened our eyes to how much time and resources we waste in daily activities. After implementing the improvements developed during the workshops, we managed to shorten order fulfillment time by 18%. I recommend it to anyone who thinks about Lean practically, not just theoretically.”

– Tomasz, Process Engineer, logistics industry

 

„Employee relations are often a neglected topic in trainings, but here it was treated very thoroughly. Thanks to the analysis of conflict situations and specific tools, I learned to resolve team tensions more effectively. TWI helps not only with processes but also with interpersonal relationships.”

– Katarzyna, HR Business Partner, industrial sector

 

„Every shift leader should take this training. Concrete, practical, conducted by experienced people. Right after returning to the company, we started implementing job instructions according to TWI – the effects are visible after just a few weeks.”

– Marek, Lean Coordinator, automotive industry

How long does the TWI training last? 

The full team workshop lasts 4 days.

 

Is it possible to conduct training using only individual modules?

Absolutely – we always tailor the training offer to the Client’s needs and expectations.

 

Can the training be conducted at the company’s premises? 

Due to the practical nature of the workshops, we recommend conducting the training at the company’s premises.

 

Is the training certified? 

Each participant receives a certificate of completion confirming the skills acquired.

GET THE DETAILS

Ask us for an offer and possible dates
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